Answers to the questions we get asked most often about our self-care essentials.
Yes — our range is crafted with natural and skin-kind ingredients. Each product page lists the key ingredients and scent notes so you always know what you're putting on your skin.
We offer a 30-day money-back guarantee on every order — on top of your statutory EU 14-day right of withdrawal. If you're not happy for any reason, contact us and we'll make it right.
Orders are processed within 1-2 business days and typically arrive within 5-8 business days. You'll receive a tracking link by email once your order ships.
Absolutely — candles, balms, and bath sets make lovely gifts. Order straight to the recipient's address, and if anything arrives less than perfect we'll replace it under our 30-day guarantee.
We ship across the EU and beyond via Shopify Collective. Delivery times vary by destination — you'll see an estimate at checkout before you pay.
Contact us with a photo of the issue within 7 days of delivery and we'll arrange a free replacement or refund — no questions asked.